Terms of Service
Last updated: September 28, 2026
1. Purpose
These Terms govern access to the Traaker platform (the « Platform ») operated by TRAAKER, registered office at 35 avenue Marcel Dassault, 31500 Toulouse, France, registered with the Toulouse Trade and Companies Register under number 105 844 534 and VAT-registered under number FR40105844534 (the « Provider »), and the subscription by any legal entity or natural person acting in a professional capacity (the « Customer »).
2. Sign-up and account
Sign-up is done online, by work email or via a third-party identity provider (Google). A work email address is required; personal or disposable addresses may be rejected. The Customer provides identification information, accepts these Terms and the Privacy Policy, and confirms their email address. The Customer is responsible for keeping their credentials confidential.
3. Plans
The Platform is offered under five plans: Basic, Pro and Elite (self-serve), Enterprise (custom quote) and Agency (a monthly subscription including a credit allowance, in three plans: S, M and L). Each plan's features and quotas are listed on the Pricing and Agency pricing pages.
The Customer may subscribe to a higher plan at any time from their account: the change takes effect immediately and is billed pro rata for the remainder of the period. Moving to a lower Basic, Pro or Elite plan is handled on request, with the help of our team: several quotas have to be reconciled, so this operation is not available self-serve. Moving from one Agency plan to a lower credit allowance is done from the customer account and takes effect at the end of the current billing period; the current period's allowance and credits remain available until it ends.
4. Free trial
The Basic plan includes a 7-day free trial, with no payment card required at signup. When the trial ends, access to billed features is suspended until a subscription is taken out. The Pro and Elite plans include no trial and are billed from subscription. The Agency plan comes with a trial allowance of 500 free credits, with no time limit, consumed like any other credit (article 6).
5. Subscription and billing
For the Basic, Pro and Elite plans, billing is monthly or annual at the Customer's choice (the annual option being billed in advance); Agency plans are monthly only. Payments are processed by Stripe; no payment card data is stored by the Provider. Depending on their plan, the Customer may purchase quota extensions (e.g. additional prompts, competitors, brands or users) that are added to their subscription, billed recurrently, and cancellable at any time effective at the end of the current period, with no refund of the period under way.
6. Credits (Agency plan)
The Agency plan is usage-based: each action (audit, AI query, report…) consumes a number of credits shown in the application. Two types of credits coexist:
- Subscription credits: a monthly allocation renewed at each billing period. Unused subscription credits at the end of the period expire and are neither carried over nor refunded.
- One-shot credits (packs): purchased on a one-off basis, they do not expire while the account is active.
Actions are first deducted from the current period's subscription credits, then from one-shot credits. The balance is viewable at any time in the application. No refund, full or partial, is granted for unused credits.
7. Termination
The Customer may cancel their subscription at any time from their account. Cancellation takes effect at the end of the current billing period; no refund, full or partial, is granted for the unelapsed portion of the period or for unconsumed credits. A trial account that is not converted and not used may be deleted after the trial period ends.
8. Customer obligations
The Customer agrees to use the Platform in compliance with these Terms and not to harm its integrity. Automated account creation, bot usage, scraping, or any abuse of service is prohibited.
9. Intellectual property
The Platform, its code, brand and all its content are the exclusive property of the Provider. Data entered by the Customer remains the property of the Customer.
10. Personal data
The processing of personal data is described in the privacy policy. Where the Provider processes personal data on behalf of the Customer, each party's obligations under Article 28 GDPR are set out in the data processing addendum (DPA), which forms an integral part of these terms. The Platform is hosted with Amazon Web Services in the United States; transfers outside the European Union rely on the European Commission's standard contractual clauses. Account and audit data is retained for 12 months after the end of the subscription, or 30 days if the Customer requests its deletion.
11. Liability
The Provider commits to a best-efforts obligation. Its liability is capped at the amount paid by the Customer over the twelve months preceding the triggering event.
12. Governing law and disputes
These Terms are governed by French law. In case of dispute, jurisdiction is granted to the courts of the Provider's registered office, subject to mandatory applicable provisions.
For any question regarding these Terms: contact us.